{ "id": 3, "date": "2023-10-09T10:17:54", "date_gmt": "2023-10-09T08:17:54", "guid": { "rendered": "https:\/\/saralussi.com\/?page_id=3" }, "modified": "2026-06-22T15:22:34", "modified_gmt": "2026-06-22T13:22:34", "slug": "privacy-policy", "status": "publish", "type": "page", "link": "https:\/\/saralussi.com\/en\/privacy-policy\/", "title": { "rendered": "Privacy Policy" }, "content": { "rendered": "

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Privacy Policy of Sara Lussi AG<\/b><\/h1>\n

Effective as of: June 2026<\/p>\n

1. Data Controller<\/b><\/b><\/h4>\n

The controller responsible for the processing of your personal data is:<\/p>\n

Sara Lussi AG
Email: info@saralussi.com<\/a>
Phone: +41 79 757 15 39
Website: www.saralussi.com<\/a><\/p>\n

2. Collection of Personal Data<\/b><\/b><\/h4>\n

We collect personal data when you:<\/p>\n

\u2022 visit our website
\u2022 book an appointment
\u2022 submit an enquiry
\u2022 complete a consent form
\u2022 provide documents or files
\u2022 use our services<\/p>\n

The following types of personal data may be collected:<\/p>\n

\u2022 first and last name
\u2022 address
\u2022 telephone number
\u2022 email address
\u2022 date of birth
\u2022 information relating to legal representatives
\u2022 appointment booking information
\u2022 uploaded documents
<\/span>\u2022 health-related information and other information relevant to the provision of a treatment
\u2022 technical information such as IP address, browser type and device information<\/p>\n

For minors, information relating to parents or legal guardians may also be collected and processed.<\/p>\n

3. Purpose of Data Processing<\/b><\/b><\/h4>\n

Your personal data is used exclusively for the following purposes:<\/p>\n

\u2022 providing and managing treatments
\u2022 conducting and documenting holistic remote treatments for people and animals
\u2022 appointment scheduling and administration
\u2022 maintaining electronic client records
\u2022 creating, sending and managing invoices and payment reminders
\u2022 communicating with you
\u2022 sending information, feedback and audio recordings
\u2022 creating and providing audio feedback related to a treatment
\u2022 complying with legal obligations
\u2022 operating and improving our website<\/p>\n

4. Appointment Booking via Calenso<\/b><\/b><\/h4>\n

We use Calenso as our online appointment booking service.<\/p>\n

When making a booking, personal data such as your name, telephone number, email address, date of birth, uploaded documents and any other information you provide may be processed. This data is used exclusively for appointment administration and the provision of our services.<\/p>\n

By completing a booking, you confirm that you have read and acknowledged this Privacy Policy as well as the applicable General Terms and Conditions.<\/p>\n

5. Communication<\/b><\/b><\/h4>\n

You agree that we may communicate with you via email, SMS, WhatsApp or other digital communication channels.<\/p>\n

Please note that complete confidentiality cannot be guaranteed when using unencrypted communication methods.<\/p>\n

If you contact us through such communication channels, we consider this to be your consent to communicate through these channels.<\/p>\n

Feedback and treatment-related information may, upon request, also be provided in the form of audio recordings.<\/p>\n

6. Electronic Client Records<\/b><\/b><\/h4>\n

To document our services, we maintain electronic client records.<\/p>\n

These records may include:
\u2022 personal information
\u2022 health information
\u2022 treatment notes
\u2022 correspondence
\u2022 billing information<\/p>\n

Access to these records is restricted to authorised persons.<\/p>\n

By booking a treatment, you agree to the electronic collection, storage and processing of the personal data and records required for the provision of our services.<\/p>\n

7. Disclosure of Data<\/b><\/b><\/h4>\n

Your personal data is treated confidentially.<\/p>\n

Data will only be disclosed:
\u2022 with your consent
\u2022 where required by law
\u2022 where necessary for the provision of our services
\u2022 to carefully selected service providers<\/p>\n

These may include:
\u2022 accounting and fiduciary service providers
<\/span>\u2022 IT service providers
\u2022 hosting and software providers
\u2022 payment and invoicing service providers
\u2022 legal advisors
\u2022 public authorities where legally required<\/p>\n

8. Cookies and Website Use<\/b><\/b><\/h4>\n

Our website uses cookies and similar technologies.<\/p>\n

These are used in particular for:
\u2022 the technical operation of the website
\u2022 security purposes
\u2022 statistical analysis
\u2022 improving the user experience<\/p>\n

You may disable or restrict cookies at any time through your browser settings.<\/p>\n

9. Third-Party Services<\/b><\/b><\/h4>\n

Our website may use services provided by third parties, including:
\u2022 Google Fonts
\u2022 Google services
\u2022 Calenso
\u2022 other technical service providers<\/p>\n

When using such services, technical information such as IP addresses, browser information and device information may be processed.<\/p>\n

Data may also be transferred to countries outside Switzerland. Service providers are required to maintain appropriate data protection standards.<\/p>\n

10. Data Retention<\/b><\/b><\/h4>\n

We retain personal data only for as long as necessary to fulfil our services, comply with legal obligations or protect legitimate interests.
<\/span>Health-related information and treatment records may be retained for up to 20 years where required by legal retention obligations.<\/p>\n

After the applicable retention period has expired, the data will be securely deleted or anonymised.<\/p>\n

11. Your Rights<\/b><\/b><\/h4>\n

You have the right to:
\u2022 obtain information about the personal data we hold about you
\u2022 request correction of inaccurate data
\u2022 request restriction of processing
\u2022 request deletion of your data where no legal retention obligations apply
\u2022 withdraw any consent previously given<\/p>\n

12. Automated Decision-Making<\/b><\/b><\/h4>\n

No exclusively automated decision-making or profiling takes place within the meaning of applicable data protection laws.<\/p>\n

13. Data Security<\/b><\/b><\/h4>\n

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration.<\/p>\n

14. Amendments<\/b><\/b><\/h4>\n

This Privacy Policy may be amended at any time.<\/p>\n

The version published on our website at the relevant time shall apply.<\/p>\n

15. Contact<\/b><\/b><\/h4>\n

If you have any questions regarding data protection, please contact:<\/p>\n

Sara Lussi AG
Email: info@saralussi.com<\/a>
Phone: +41 79 757 15 39
Website: www.saralussi.com<\/p>\n

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Privacy Policy of Sara Lussi AG Effective as of: June 2026 1. Data Controller The controller responsible for the processing of your personal data is: Sara Lussi AGEmail: info@saralussi.comPhone: +41 79 757 15 39Website: www.saralussi.com 2. Collection of Personal Data We collect personal data when you: \u2022 visit our website\u2022 book an appointment\u2022 submit an […]<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "comment_status": "closed", "ping_status": "closed", "template": "", "meta": { "_et_pb_use_builder": "on", "_et_pb_old_content": "\n

<\/h2>\n\n\n\n

<\/p>\n\n\n\n

This privacy policy describes how Osteopathy Lussi AG (\"we\", \"us\" or \"our\") collects, uses and protects personal data when you visit our website.<\/p>\n\n\n\n

Subject of data protection<\/strong><\/p>\n\n\n\n

The subject of data protection is personal data. These are individual details about the personal or factual circumstances of a specific or identifiable natural person. This includes, for example: B. Information such as name, postal address, email address or telephone number, but possibly also usage data such as your IP address.<\/p>\n\n\n\n

Data collected<\/strong><\/p>\n\n\n\n

We may collect the following information:<\/p>\n\n\n\n