Privacy Policy of Sara Lussi AG

Effective as of: June 2026

1. Data Controller

The controller responsible for the processing of your personal data is:

Sara Lussi AG
Email: info@saralussi.com
Phone: +41 79 757 15 39
Website: www.saralussi.com

2. Collection of Personal Data

We collect personal data when you:

• visit our website
• book an appointment
• submit an enquiry
• complete a consent form
• provide documents or files
• use our services

The following types of personal data may be collected:

• first and last name
• address
• telephone number
• email address
• date of birth
• information relating to legal representatives
• appointment booking information
• uploaded documents
• health-related information and other information relevant to the provision of a treatment
• technical information such as IP address, browser type and device information

For minors, information relating to parents or legal guardians may also be collected and processed.

3. Purpose of Data Processing

Your personal data is used exclusively for the following purposes:

• providing and managing treatments
• conducting and documenting holistic remote treatments for people and animals
• appointment scheduling and administration
• maintaining electronic client records
• creating, sending and managing invoices and payment reminders
• communicating with you
• sending information, feedback and audio recordings
• creating and providing audio feedback related to a treatment
• complying with legal obligations
• operating and improving our website

4. Appointment Booking via Calenso

We use Calenso as our online appointment booking service.

When making a booking, personal data such as your name, telephone number, email address, date of birth, uploaded documents and any other information you provide may be processed. This data is used exclusively for appointment administration and the provision of our services.

By completing a booking, you confirm that you have read and acknowledged this Privacy Policy as well as the applicable General Terms and Conditions.

5. Communication

You agree that we may communicate with you via email, SMS, WhatsApp or other digital communication channels.

Please note that complete confidentiality cannot be guaranteed when using unencrypted communication methods.

If you contact us through such communication channels, we consider this to be your consent to communicate through these channels.

Feedback and treatment-related information may, upon request, also be provided in the form of audio recordings.

6. Electronic Client Records

To document our services, we maintain electronic client records.

These records may include:
• personal information
• health information
• treatment notes
• correspondence
• billing information

Access to these records is restricted to authorised persons.

By booking a treatment, you agree to the electronic collection, storage and processing of the personal data and records required for the provision of our services.

7. Disclosure of Data

Your personal data is treated confidentially.

Data will only be disclosed:
• with your consent
• where required by law
• where necessary for the provision of our services
• to carefully selected service providers

These may include:
• accounting and fiduciary service providers
• IT service providers
• hosting and software providers
• payment and invoicing service providers
• legal advisors
• public authorities where legally required

8. Cookies and Website Use

Our website uses cookies and similar technologies.

These are used in particular for:
• the technical operation of the website
• security purposes
• statistical analysis
• improving the user experience

You may disable or restrict cookies at any time through your browser settings.

9. Third-Party Services

Our website may use services provided by third parties, including:
• Google Fonts
• Google services
• Calenso
• other technical service providers

When using such services, technical information such as IP addresses, browser information and device information may be processed.

Data may also be transferred to countries outside Switzerland. Service providers are required to maintain appropriate data protection standards.

10. Data Retention

We retain personal data only for as long as necessary to fulfil our services, comply with legal obligations or protect legitimate interests.
Health-related information and treatment records may be retained for up to 20 years where required by legal retention obligations.

After the applicable retention period has expired, the data will be securely deleted or anonymised.

11. Your Rights

You have the right to:
• obtain information about the personal data we hold about you
• request correction of inaccurate data
• request restriction of processing
• request deletion of your data where no legal retention obligations apply
• withdraw any consent previously given

12. Automated Decision-Making

No exclusively automated decision-making or profiling takes place within the meaning of applicable data protection laws.

13. Data Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration.

14. Amendments

This Privacy Policy may be amended at any time.

The version published on our website at the relevant time shall apply.

15. Contact

If you have any questions regarding data protection, please contact: